Frequently Asked Questions
Everything you need to know about shopping with Kaiia The Label.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their fashion fix sooner.
Do you ship internationally?
Yes, Kaiia The Label ships worldwide. International delivery times and costs vary depending on the destination and will be calculated at checkout.
How do I find my size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience seamless.
Can I change or cancel my order?
Once an order is placed, it is processed quickly by our warehouse. Please contact our support team within 30 minutes of ordering if you need to make urgent changes.